Business Impacts
Enhanced system performance and utility
100% SLA adherence and faster resolution of issues
Customer Key Facts
- Country : US East
- Industry : Healthcare
Problem Context
The client is headquartered in Leverkusen, Germany and is one of the world’s largest healthcare companies. The client’s business focus areas include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.
The client sought a medical imagining and patient information data lake with robust user management and administrative UI. The scope of project support involved system performance monitoring, App-infra maintenance, App-infra patching, error resolution and debudding, cost maintenance and optimization.
Challenges
- Undergoing external audits and diligently addressing findings
- Challenges in the timely creation and maintenance of necessary process documentation policies
- Hurdles in setting up HIPAA and GxP-compliant managed processes
Solution
Quantiphi assisted the client in replicating the Validated Cloud infrastructure to Google Cloud and set up GxP and HIPAA-compliant managed processes.
Results
- Proactive issue monitoring and providing 24*7 support with alerts capabilities
- 100% SLA Adherence and GxP and HIPAA-compliance
- Ticket resolution as per ITIL processes for incident management, problem management, change management, etc
