Streamlining Workflows with Platform Managed Services
EnergyBusiness Impacts
Streamlined Google Cloud processes, SOPs, and ticket workflow process
100% SLA Adherence and faster resolution of issues
Project spend visibility and budget alerts
Customer Key Facts
- Country : Canada
- Industry : Energy
Problem Context
The client is headquartered in Toronto, Canada and operates as one of the world’s largest publicly traded, pure-play renewable power platforms. The customer has data spread across various applications and third-party tools causing disparate operations. The client would like to consolidate their data with a Unified Operation Data Lake on Google Cloud to enable future downstream consumptions.
Challenges
- New to Google Cloud – Required proactive platform management
- Google Cloud consumption overshoot and performance concerns
- Key Google Cloud processes, documentation and ownership of the issues on the platform
Proactive Platform Support for a Renewable Energy Company
Solution
- Quantiphi provided support in the form of managed services for the client's infrastructure with 24x7 platform monitoring
- Quantiphi also provided support with L1, L2 and L3 teams for incident, problem and change management to ensure complete ownership of incidents, RCA, change requests and consulting
- Half yearly cost and performance reviews to provide recommendations of potential improvements, right sizing and spend analysis were also provided as part of the project support
Results
- Proactive issue monitoring and providing 24X7 support with alerts capabilities
- 100% SLA adherence and GxP and HIPAA-compliance
- Ticket resolution as per ITIL processes for incident management, problem management, change management, etc.
