Solution

Quantiphi developed an all-in-one chat enabled virtual assistant (VA) capable of triaging complex eye symptoms, assist patients to take eye tests and schedule appointments with the doctors. The smart assistant can also identify returning users and skip repetitive questions, thereby providing a seamless customer experience. The symptom checker-cum-lead generation assistant can also flag emergency cases and help the patients with the immediate next steps. A powerful Data Studio analytics dashboard has also been set up that helps business users gauge the VA performance and make impactful decisions to further enhance the VA’s capabilities.

The virtual assistant is integrated with EyecareLive’s back-end APIs for scheduling appointments and identifying returning users.

Result

• 24/7 available symptom checker as well as lead generation tool
• Availability of critical data points like eye symptoms and demographics data prior to connecting with patients saves precious time and efforts on Doctors’ end
• Reporting & metrics that empower data-driven decision making