Business Impact

  • Reduced Response Time

  • Increased Operational Efficiency

Customer Key Facts

  • Location : North America
  • Industry : Energy

Problem Context

The client is one of the largest electric power holding companies in the United States, providing electricity to 7.7 million retail customers in six states, and a Fortune 250 company traded on the New York Stock Exchange. They wanted to partner with a vendor who can provide a chat/voice bot, capable of navigating multiple third-party applications in its environment and notifying employees if they are registered on these applications, password expiry, and detecting account lockouts. They wanted a solution that can reset passwords and handle generic queries as per the flow decided.



  • Requires integration with more than 10 applications
  • CloudFormation template was not present to support Lex


AWS Lambda
Amazon S3
AWS Cloudwatch
AWS Comprehend


Quantiphi developed a bot solution that is readily available 24*7, allowing the client to analyze the type of challenges its employees are facing at an organization/ departmental/ location level in a cost-efficient manner.


  • Automation of password management
  • Reduced time & effort

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