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Intent Accuracy Rate
Oklahoma Vital Records, a division within the Oklahoma State Department of Health, maintains records of all births and deaths in the state of Oklahoma. Additionally, it advises the citizens on the process to request certified copies of records (cost, access points, eligibility) and modify them (adoption, paternity, amendment).
The services rendered by the Department include Community Health, Family Health Services, Prevention and Preparedness, Chronic Disease Prevention, and Health Promotion and Protective Health Services. The Department provides technical support and guidance to 68 county health departments and consultation services to two independent city-county health departments in Oklahoma City and Tulsa.
The State of Oklahoma Vital Records receives approximately 53,000 queries annually related to vital records, resulting in long wait times for query resolution. They faced poor citizen experience due to delayed responses and were skeptical of incurring high costs by managing live agents.
“The team was on top of everything and the turnaround to fix bugs was less than 48 hours. Despite the time zone difference, the team was very responsive. Shout out to the Quantiphi team.”Evelyn Oliveria, Project Manager, Oklahoma Office of Management and Enterprise Services.