Business Impact

  • Enhanced system performance and utility

  • 100% SLA adherence and faster resolution of issues

Customer Key Facts

  • Country : US East
  • Industry : Healthcare

Problem Context

The client is headquartered in Leverkusen, Germany and is one of the world’s largest healthcare companies. The client’s business focus areas include pharmaceuticals; consumer healthcare products, agricultural chemicals, seeds and biotechnology products.

The client sought a medical imagining and patient information data lake with robust user management and administrative UI. The scope of project support involved system performance monitoring, App-infra maintenance, App-infra patching, error resolution and debudding, cost maintenance and optimization.


  • Undergoing external audits and diligently addressing findings
  • Challenges in the timely creation and maintenance of necessary process documentation policies
  • Hurdles in setting up HIPAA and GxP-compliant managed processes


Quantiphi assisted the client in replicating the Validated Cloud infrastructure to Google Cloud and set up GxP and HIPAA-compliant managed processes.


  • Proactive issue monitoring and providing 24*7 support with alerts capabilities
  • 100% SLA Adherence and GxP and HIPAA-compliance
  • Ticket resolution as per ITIL processes for incident management, problem management, change management, etc

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