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Business Impact

  • Identification and acquisition of high lifetime value customers

  • Optimized targeting by identifying highest and lowest potential customers

Customer Key Facts

  • Country : London, United Kingdom
  • Industry : Insurance
  • About : The client is a leading London-based pet insurance provider

Problem Context

The customer was using various third-party tools to interact with their customers and activate marketing campaigns. However, it became challenging to track the performance of these campaigns with multiple tools in use. The customer reached out to Quantiphi to get a unified view of its customer data from different source systems in a single place and build a platform that can be referred to as a single source of truth.

Challenges

  • Unstructured and siloed data
  • Disparate data spread across multiple application and web sources
  • Inconsistent data across data sets
Challenges

Technologies Used

Google BigQuery
Google Cloud Function
Google Cloud Storage
Google Cloud Dataflow
Tableu

Centralized platform to manage data

Solution

Using data architecture techniques, Quantiphi built a data warehouse platform that condensed data and made it analysis-ready. Real-time data visualization dashboards were also designed for each department. Using data architecture techniques, Quantiphi built a data warehouse platform that condensed data and made it analysis-ready. Real-time data visualization dashboards were also designed for each department.

Results

  • Real-time interactive dashboards for monitoring department specific data deviations 
  • Generated insights for improved and informed decision-making
  • Enhanced agility of the system and reduced time-to-insight

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