Post-call summarization success rate
Reduced response time
Generated Insights on Customer Sentiments
The client, a consumer healthcare navigation company, was finding it cumbersome and time consuming to manually summarize calls, identify customer information and search through records to answer customer queries. The client sought to build an automated solution to digitize and summarize calls for its agents in the contact centers.
Quantiphi built an end-to-end automated pipeline for real-time transcription and natural language processing on the transcript.