Improved student approachability leading to higher interventions
Highly scalable & templatized solution
Improved student experience
24*7 access to licensed counselors
The client helps K-12 districts manage student safety and well-being by proactively identifying students who need mental and emotional support. They enable hundreds of districts to avoid tragedies and save lives while protecting district liability. The client offers K–12 students access to a teletherapy platform that gives them any-time access to licensed therapists from home or school.
However, it was an operational challenge to make this platform accessible throughout the US. The client, therefore, wanted to scale the solution and reduce the overall cost required, making it highly feasible.
Scaling Teletherapy Platform To Support K-12 Students
Quantiphi developed a contact center solution powered by Amazon Connect that enables 24X7 Counselor availability through SMS, call, and web chat, ready to be deployed across different districts in the US.