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Business Impact

  • Streamlined Google Cloud processes, SOPs, and ticket workflow process

  • 100% SLA Adherence and faster resolution of issues

  • Project spend visibility and budget alerts

Customer Key Facts

  • Country : Canada
  • Industry : Energy

Problem Context

The client is headquartered in Toronto, Canada and operates as one of the world’s largest publicly traded, pure-play renewable power platforms. The customer has data spread across various applications and third-party tools causing disparate operations. The client would like to consolidate their data with a Unified Operation Data Lake on Google Cloud to enable future downstream consumptions. 

Challenges

  • New to Google Cloud – Required proactive platform management
  • Google Cloud consumption overshoot and performance concerns
  • Key Google Cloud processes, documentation and ownership of the issues on the platform
Challenges

Proactive Platform Support for a Renewable Energy Company

Solution

  • Quantiphi provided support in the form of managed services for the client’s infrastructure with 24×7 platform monitoring
  • Quantiphi also provided support with L1, L2 and L3 teams for incident, problem and change management to ensure complete ownership of incidents, RCA, change requests and consulting
  • Half yearly cost and performance reviews to provide recommendations of potential improvements, right sizing and spend analysis were also provided as part of the project support

Results

  • Proactive issue monitoring and providing 24X7 support with alerts capabilities
  • 100% SLA adherence and GxP and HIPAA-compliance
  • Ticket resolution as per ITIL processes for incident management, problem management, change management, etc.

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