Customer Key Facts

• Location : North America
• Industry : Automotive

Problem Context

The client is one of the “Big Three” automobile manufacturers in the United States. The current process for suppliers to resolve any issues they face with the manufacturer is entirely manual. Suppliers either need to call the help desk for support or report an incident on the portal itself.

From there, query resolution involves searching through large manual documents or requires basic electronic search, which often results in missing context and slower response time. The client wanted an automated, self-sufficient query-answering solution to assist the suppliers as well as improve operational efficiency.