data extraction accuracy rate
minute for document pipeline analysis
TruConnect, a nationwide wireless service provider, is bridging the digital divide. It offers subsidized wireless services to eligible low-income consumers through benefits provided by the Federal Communications Commission’s (FCC) Lifeline Program and the Affordable Connectivity Program (ACP). Given the surge in subscribers resulting from the pandemic and introduction of the ACP benefit, TruConnect required a cost-efficient customer evaluation solution that was compliant with federal program regulations.
Automated the process of extracting customer information from various sources
With its infrastructure built on Amazon Web Services (AWS), TruConnect collaborated with Quantiphi to automate the process of extracting customer information from various sources, such as drivers’ licenses, and securely store this data in a centralized data repository. Quantiphi helped TruConnect leverage demographic data that efficiently identified new markets and reached relevant underserved customers to actively evangelize the new ACP program benefit and target the right customers.
“This is the foundation of our Customer 360 solution because it tells us what essentially the customer satisfaction rate is on all of our customers based on the usage and the patterns that we’re seeing.”Travlin McCormack, Chief Technical Officer (CTO), TruConnect.