Telecom, Media & Entertainment, and Gaming

Deliver Immersive Customer Experience

Overview

Quantiphi's Telecom, Media & Entertainment, and Gaming practice focuses on helping these customer-centric organizations thrive in their evolving business landscape. Our breadth of deep learning, analytics, data & cloud capabilities allow enterprises to form deeper relationships with their customers, reduce business risks, and improve decisions - both creative & operational.

Industries We Serve

Telecom

Media & Entertainment

Gaming

Network Lifecycle

Digitize your existing network functions by leveraging state-of-the-art cloud services and computing resources and enable better infrastructure management, expansion, and upgradation

Customer Lifecycle

Ensure positive & consistent experience throughout the customer lifecycle with contact center modernization capabilities while building a single source of truth of customer information and facilitating hyper-personalized experiences

Broadcasters & Studios

Build AI-powered content value chains to facilitate creative decisions, reduce production time and effort, and monetize content with Computer Vision & Generative AI capabilities

News Media & Publishing

Leverage customer data platforms and deep consumer insights for content decisions and marketing effectiveness. Use ML capabilities for story discovery, automating content creation, and monetization

Theme Parks & Stadiums

Utilize Video Intelligence and multi-access edge computing to ensure people's safety and on-premise security while ensuring compliance and management as they return to theme parks & recreational spots

Sports

Quantiphi's Applied AI & Computer Vision capabilities solve niche challenges for sporting leagues and broadcasters, helping in sports content monetization, player tracking, and sports analytics

Online Gaming

Leverage statistical ML & cloud computing to aid game development, test and analyze player behavior, access gaming decisions, promote in-game purchases and improve player lifetime value

Customer Success Stories

Conversion Rate & Impact of Ad Campaigns

Alphonso

Conversion Rate & Impact of Ad Campaigns

Explore how Quantiphi enabled Alphonso to improve its campaign targeting strategy by leveraging data-driven, marketing performance insights.

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Closed Captioning Framework for Media

Explore how we helped an American broadcast media company transform its entire transcription ecosystem with real-time captioning of news feeds.

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Customer Behavior Analytics Platform

Apollo

Customer Behavior Analytics Platform

Quantiphi helps Apollo develop a cost-effective Big Data analytics platform to enhance its customer behavioral insights reporting process

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Media Planning Application

Simply Black

Media Planning Application

Explore how Quantiphi developed an online application for inventory and planning management for a media consulting company.

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Subscription Propensity Modeling

Alphonso

Subscription Propensity Modeling

Explore how Quantiphi helped a technology-driven media company optimize its advertising campaigns to convert their premium subscribers.

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Document Extraction To Assess Qualitative Impact Of Key Events

Dow Jones

Document Extraction To Assess Qualitative Impact Of Key Events

Dow Jones partnered with Quantiphi to develop a Knowledge Graph for fast, robust analysis of the network effect of key events documented in over 30 years of news content.

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Core Technologies

Deep Learning
Statistical Machine Learning
Data Solutions

Computer Vision

Detect objects of interest at world-class accuracy levels

Natural Language Processing

Understand documents, create auto-response systems

Conversational AI

Offer superior customer experience through natural human-like conversations

Generative AI

Transform and create plausible content with AI

Predictive Analtyics

Identify and predict high-risk scenarios at unprecedented speed

Recommendation Engine

Provide hyper-personalized suggestions for stakeholders

Forecasting

Make informed decisions and accurately estimate business metrics

Big Data

Build the modern data platform to unlock the potential of data assets

Platform Engineering

Accelerate deployment, improve security and infrastructure utilization

Business Intelligence

Facilitate data-driven decision making across the organization

Insights

Blog

Artificial Intelligence & Telecom: 2021 & Beyond

Telecom & AI

Among the industries which stood out in the fight against the pandemic, the telecommunication industry deserves a special mention. The…

Blog

Artificial Intelligence for Telecom Network Optimization

Telecom & AI

The Communication Service Providers (CSPs) are in a race today to develop and deploy new 5G networks and Edge applications.…

Key Offerings

Solving Challenges at the Heart of Telecom, Media & Entertainment, and Gaming Business

Telecom

Media & Entertainment

Gaming

Network Analytics and Optimization

Accurately forecast network traffic demand, reduce network strain during expansion, and improve SLAs through predictive modeling.

Predictive Asset Maintenance & Fault Management

Telecom towers and their components often face downtime due to multiple internal and external factors such as unsuitable environment, fatigue, manufacturing defects. Leverage AI-enabled predictive maintenance solution to convert unplanned maintenance to scheduled maintenance and prevent business disruption.

Customer 360

Understanding the emerging trends in customer behavior and knowing their preferences enables personalized recommendations for telecom companies. Customer 360 provides a consistent customer experience across channels, provides appropriate recommendations, and delivers tailored communications for customers.

Conversational AI for Telecom

Utilize Intelligent Virtual Assistants for resolving customer queries and providing support to Live Agents. Also, generate deep conversational insights to modernize your contact center experience.

Cybersecurity

AI-assist for cybersecurity teams helps in protecting consumer information & web assets. Machine Learning engines identify malicious attacks against DDoS and prevent theft of personal information.

Content Searchability & Re-purposing

Use hypertagging engines to generate granular content metadata for quick content discovery and repurposing.

Content Performance Analytics

Leverage video intelligence to decode the hidden features in your content – characters, emotions, and story arcs. Also, understand the beneficial content elements by correlating them with your audience behavior.

OTT/International Distribution

Utilize AI-powered editorial workflows to ensure OTT platform/International distribution compliance with solutions like Audio Conformance, Subtitling and Closed Captioning, and Auto-Content Moderation.

Content De-Duplication & Remastering

Improve content management & optimize content storage expenses by auto- identifying duplicates and tagging video assets.

Generative AI for Content Enhancement

Leverage Generative AI to upscale low-resolution legacy content to higher resolution content and deliver Content Enhancement Service.

Intelligent Video Analytics for Stadium & Theme Parks

Computer Vision ensures people's safety and on-premise security. Enabling people compliance & management as they return to theme parks & recreational spots. Quantiphi's video Intelligence capabilities help manage customer crowd, workforce, and assets within large recreational premises.

5G & Edge AI

AI solution leveraging multi-access Edge computing for IoT enabled predictive maintenance, smarter operations, and safety & surveillance.

Content Hypertagging for Sports

Generate granular metadata for automating editorial workflows and deep search your sports archives.

Player Tracking & Recognition

Use Player Detection & Tracking service to detect and track players, sports objects, and kits on-scene level information. Customized for over 30+ sports, it can handle edge case scenarios like occlusion and motion blur.

Customer Experience

Leverage ML model and customer and marketing analytics for improving performance marketing campaigns, player activation, and better in-game experience.

Fraud & Toxicity Detection

AI-powered traffic forecasting helps in planning the capacity expansion of the bearer network. Analyzing network traffic patterns help telecom providers plan resource allocation based on usage and demand, reducing network congestion.

Cybersecurity for Gaming

AI-assist for cybersecurity service helps in protecting PII and financial information of gamers. It enables gaming companies to prevent DDoS, console hacks, and piracy.

How we work

Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.

Hack It

Prove It

Nail It

Scale It

Customer Testimonials

This collaboration with Quantiphi will empower our joint customers with a services partner that has extensive skills and knowledge to develop custom data experiences that drive actionable business insights at the point of decision.

Keenan Rice

Director of Worldwide Alliances and Emerging Markets at Looker

The breadth and complexity of the business problems I have seen and solved for customers in my four years at Quantiphi is something that is very unique and has a lot of impact on the market. I can say with confidence that the work we do at Quantiphi is game-changing!

Vishal Pagidipally

Solution Architect - Machine Learning

Quantiphi offers great opportunities to work on the latest technologies in the Cloud, Big Data, and AI/ML space with Fortune 500 clients. The company’s inclusive culture, committed workforce, and focus to always deliver top results on time to clients is infectious!

Avinash Giridhar

Engagement Manager

The fast-paced environment at Quantiphi has enabled me to gain expertise in Cloud, AI, and Analytics in a very short time span. I am grateful for the opportunity to work in a place that helps us grow to greater heights.

Rahul Kushwah

Solution Architect - Platform Engineering

Quantiphi was an excellent partner in rapidly deploying a chatbot and virtual agent to the IDES website and call center in response to COVID-19, helping streamline the process of filing for unemployment insurance.

Rex Crossland

Chief Operating Officer at Illinois Department of Employment Security

Quantiphi staff were highly organized and solution-focused. Within a few weeks we had a production-ready virtual assistant responding to hundreds of questions every day. Working with Quantiphi was a great experience!

Bill Mackenzie

Information Technology & Programs Lead at Upper Grand District School Board

Quantiphi was very responsive to all inquiries, expressed its passion for assisting higher education institutions, showed valuable technological expertise, and was extremely flexible in working across time zones to ensure we had on-demand service. I highly recommend partnering with Quantiphi.

Dawn Coder

Senior Director, Academic Advising and Student Disability Services at Penn State World Campus

We wanted to implement a chatbot that helps patients in their search for clinical trials offered at our Comprehensive Cancer Center. Quantiphi has been instrumental in deploying our solution. Based on the positive experience we have had working with Quantiphi, we are collaborating on additional projects to enhance our clinical research programs.

Umit Topaloglu Ph.D., FAMIA

Associate Director, Wake Forest Baptist Comprehensive Cancer Center at Wake Forest University School of Medicine

In partnership with Google AI, Quantiphi and Carahsoft, we’ve developed a 24/7 service on the Illinois Department of Employment Security (IDES) website to provide immediate assistance to filers with their FAQs. The virtual agent handled 3.2 million inquiries in its first two weeks online.

J.B. Pritzker

Governor, State of Illinois

Quantiphi is first-in-class when it comes to understanding and managing big data analytics. They were integral in helping us develop a platform that processes our multiple data feeds efficiently and at minimal costs as well as excelling in extracting the most important elements of this data and transforming them into insightful results.