Gather actionable Customer Insights with Quantiphi’s Contact Center IntelligenceProvides insights on customer sentiments and behavior in realtime along with interactive dashboards to modernize and automate customer support and customer engagement operations.
High wait time and inaccurate responses lead to unhappy customers experience
Inadequate training mechanisms and increased attrition of agents
Time consuming and tedious manual process for compliance and quality assurance
A fully managed solution utilizing Contact Center Intelligence to provide agents with agent assistance and customer insights, allows supervisors to monitor, manage, and improve quality, compliance, and assurance of contact centers to ensure continuous improvement and better customer experience
Identify key points of conversations, new agent training, quality and compliance
Identify the real reason why customers reach out to contact centers
Helps identify key issues and the resolutions provided by agents
Performs real time sentiment analysis of both customer and agent during the conversation
Extracts key information from the conversation related to queries and create a summary
Understand if agents are asking the right questions to the users
Integrate with your existing telephony systems like Cisco, Avaya, Genesys, Five9 etc
Enhanced customer experience and improved satisfaction
Improved Agent productivity and training through data driven insights
Quality assurance through AI
Our engagement model
One Day Contact Center Assessment and Discovery workshop to
Contact Center Transformation
