Create Effective Engagement At Scale with Conversational AI InterfacesQuantiphi's Conversational AI solutions consisting of chatbots, conversational interfaces, and virtual agents help organizations exceed rising customer expectations and perform smart customer service at scale across channels. These solutions give customers 24/7 access to immediate conversational self-service and seamlessly hand it over to agents when necessary. Some of our offerings include customer onboarding, personal banking assistance, Insurance claim processing, educational tutoring, assistive chatbots for healthcare, etc.
Long Customer Wait Time
Smaller Contact Center Workforce
Multi-language Conversations
High Cost of Operations
Handle conversations through Emails, Calls, Instant Messaging, and Social Media
Support multi-turn conversations using context handling and session management and live agent routing
Real-time Speech and sentiment analytics, suggestions on customer intent
Voice/text responses for instantaneous resolution of basic queries
Real-time collateral processing support for agents
Create cases and fetch customer details from CRM
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