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Transform Your Customer Engagement and Service

Create Effective Engagement At Scale with Conversational AI Interfaces

Quantiphi's Conversational AI solutions consisting of chatbots, conversational interfaces, and virtual agents help organizations exceed rising customer expectations and perform smart customer service at scale across channels. These solutions give customers 24/7 access to immediate conversational self-service and seamlessly hand it over to agents when necessary. Some of our offerings include customer onboarding, personal banking assistance, Insurance claim processing, educational tutoring, assistive chatbots for healthcare, etc.

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AI-driven Conversations: When Should You Consider Them?

Long Customer Wait Time

Smaller Contact Center Workforce

Multi-language Conversations

High Cost of Operations

Conversational AI Interfaces: Key Features

Omnichannel  Service

Omnichannel Service

Handle conversations through Emails, Calls, Instant Messaging, and Social Media

Context and Session Handling

Context and Session Handling

Support multi-turn conversations using context handling and session management and live agent routing

Natural Language Understanding

Natural Language Understanding

Real-time Speech and sentiment analytics, suggestions on customer intent

Automated Resolution for FAQs

Automated Resolution for FAQs

Voice/text responses for instantaneous resolution of basic queries

Document  Processing for Query Resolution

Document Processing for Query Resolution

Real-time collateral processing support for agents

CRM Integration

CRM Integration

Create cases and fetch customer details from CRM

 

Want to Kickstart your Conversational AI journey with Quantiphi?

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