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Transforming Contact Centers Through Data and AI

Transforming Contact Centers Through Data and AI

Quantiphi assists customers in modernizing their contact centers to a scalable cloud-based IVR and enabling self-service capabilities through the use of virtual agents. Conversational AI reduces contact efforts, while call analytics provides agents with real-time insights into call drivers and overall contact center health.

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Quantiphi’s Offering

Half a day discovery workshop to

Understand current Contact Center Solutions in use and the challenges associated with it

Understand current Contact Center Solutions in use and the challenges associated with it

Discussion on the desired state

Discussion on the desired state

How AWS Cloud Offerings and Quantiphi contact center transformation solutions can help address the identified issues

How AWS Cloud Offerings and Quantiphi contact center transformation solutions can help address the identified issues

Walkthrough of a generic solution approach with actionable next steps

Walkthrough of a generic solution approach with actionable next steps

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Want to understand the right solution for your business?

Let's Talk