Attract and retain customers with hyper-personalized customer experiences while improving operational efficiency leveraging Google Cloud Contact Center AI
Deploy self-service across multiple channels including social media platforms
Reduce human dependency by expanding the virtual agent capabilities
Seamlessly switch between topics, handle conversations with multiple turns, and operate across multiple channels 24/7
Contextual handover of data shared between virtual agents and customers to equip human agents with data-driven recommendations
Reduce waiting time by providing live agents with real-time suggestions required to handle conversations
Integrate with existing systems to maintain familiarity with UI while improving agent productivity
Identify high-value interactions by determining the reasons for customers contacting you
Gauge user sentiment in real-time and identify key triggers to steer conversations
Analyze the health of your contact center by visualizing a number of KPIs on a centralized dashboard
Go digital by upgrading your contact centers
Use Google’s Contact Center as a Service (CCaaS) platform to support multichannel communication between customers and agents and optimize end-to-end experience for the smartphone era
Deploy self-service across multiple channels including social media platforms
Reduce human dependency by expanding the virtual agent capabilities
Seamlessly switch between topics, handle conversations with multiple turns, and operate across multiple channels 24/7
Contextual handover of data shared between virtual agents and customers to equip human agents with data-driven recommendations
Reduce waiting time by providing live agents with real-time suggestions required to handle conversations
Integrate with existing systems to maintain familiarity with UI while improving agent productivity
Identify high-value interactions by determining the reasons for customers contacting you
Gauge user sentiment in real-time and identify key triggers to steer conversations
Analyze the health of your contact center by visualizing a number of KPIs on a centralized dashboard
Go digital by upgrading your contact centers
Use Google’s Contact Center as a Service (CCaaS) platform to support multichannel communication between customers and agents and optimize end-to-end experience for the smartphone era
25% more accurate
Half the time to deploy
30% lower cost
Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.
Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.
Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.
Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.
Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.
Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.
Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.
Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.
Assist insurers to understand the coverage of benefits, remaining deductibles and out-of-pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.
Offer 24/7 assistance throughout the entire underwriting lifecycle, such as when dealing with missing information or incomplete applications.
Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection, as well as Claims Payout with the help of an AI-powered virtual agent.
Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.
Send notifications about new products, make recommendations, and share promotional offers and incentive programs.
Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory and recommendation products.
Deploy a virtual agent to automate the entire order fulfillment processes; from supply requests, shipment tracking, invoice status updates, to complaint registration and promotional offers.
Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.
Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.
Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.
Interact with customers throughout a purchasing decision; such as providing relevant product information and suggestions.
Integrate with backend systems to provide consistent and dynamic responses to Oil & Gas professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.
Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.
Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.
Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.
Leverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.
Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.
Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.
Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.
Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.
Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.
Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.
Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.
Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.
Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.
Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.
Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.
Assist insurers to understand the coverage of benefits, remaining deductibles and out-of-pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.
Offer 24/7 assistance throughout the entire underwriting lifecycle, such as when dealing with missing information or incomplete applications.
Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection, as well as Claims Payout with the help of an AI-powered virtual agent.
Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.
Send notifications about new products, make recommendations, and share promotional offers and incentive programs.
Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory and recommendation products.
Deploy a virtual agent to automate the entire order fulfillment processes; from supply requests, shipment tracking, invoice status updates, to complaint registration and promotional offers.
Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.
Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.
Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.
Interact with customers throughout a purchasing decision; such as providing relevant product information and suggestions.
Integrate with backend systems to provide consistent and dynamic responses to Oil & Gas professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.
Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.
Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.
Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.
Leverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.
Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.
Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.
Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.
Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.
We wanted to implement a chatbot that helps patients in their search for clinical trials offered at our Comprehensive Cancer Center. Quantiphi has been instrumental in deploying our solution. Based on the positive experience we have had working with Quantiphi, we are collaborating on additional projects to enhance our clinical research programs.
Quantiphi was very responsive to all inquiries, expressed its passion for assisting higher education institutions, showed valuable technological expertise, and was extremely flexible in working across time zones to ensure we had on-demand service. I highly recommend partnering with Quantiphi.
Quantiphi staff were highly organized and solution-focused. Within a few weeks we had a production-ready virtual assistant responding to hundreds of questions every day. Working with Quantiphi was a great experience!
Quantiphi was an excellent partner in rapidly deploying a chatbot and virtual agent to the IDES website and call center in response to COVID-19, helping streamline the process of filing for unemployment insurance.
