MARLBOROUGH, MA — Quantiphi, an artificial intelligence (AI) first digital engineering company, announced today that it has achieved the Amazon Web Services (AWS) Conversational AI Competency distinction. This designation recognizes Quantiphi for its expertise in developing high quality, highly effective chatbot, virtual assistant, and interactive voice response (IVR) solutions.
The demand for conversational AI interfaces continues to grow as users prefer to interact with businesses on digital channels. Organizations of all sizes are developing chatbots, voice assistants, and IVR solutions to increase customer satisfaction, reduce operational costs, and streamline business processes.
AWS enables scalable, flexible, and cost-effective solutions for businesses of all sizes, from startups to global enterprises. To support the seamless integration and deployment of these solutions, AWS established the AWS Competency Program to help customers identify AWS Partners with deep industry experience and expertise.
Achieving the AWS Conversational AI Competency differentiates Quantiphi as an AWS Partner Network (APN) member with significant domain expertise in deploying exceptional and efficient conversational-AI solutions to improve customer experiences. Quantiphi’s Conversational AI solutions include chatbots, conversational interfaces, and virtual agents that help organizations meet rising customer expectations and deliver smart customer service at scale across channels.
“Quantiphi is proud to achieve the AWS Conversational AI Competency,” said Jim Keller, AWS Global Leader for Quantiphi. “Achieving the Conversational AI competency is a testimony of our abilities to design and implement complex conversation flows, derive insights, and develop dashboards showcasing the contact center’s health. We create personalized customer interactions across industries, and our offerings include personal banking assistance, insurance claim processing, educational tutoring, and assistive chatbots for healthcare, manufacturing, etc.”
“Congratulations to Quantiphi on receiving the Conversational AI Competency from AWS”, said Chip Pieper from ADHD America. “At ADHD America, we are committed to making a difference in the lives of children who struggle with the effects of the disorder. With Quantiphi, we could improve students’ day-to-day experience by integrating their schedule management chatbot with our Virtual Coach application.”
To learn more about Quantiphi’s Conversational AI competency, visit www.quantiphi.com/partners/amazon-web-services/transform-your-customer-engagement-and-service/
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Quantiphi solves the most demanding and complex business problems by combining deep industry experience, disciplined cloud, data-engineering practices, and cutting-edge artificial intelligence research to achieve quantifiable business impact at an unprecedented speed. For more on Quantiphi’s capabilities, visit www.quantiphi.com.