MARLBOROUGH, MA — Quantiphi, an AI-first digital engineering company, received the Amazon Web Service (AWS) Service Delivery designation for Amazon Connect. This Delivery designation recognizes Quantiphi’s proven success in helping companies improve customer experience and outcomes through Amazon Connect, a self-service, cloud-based contact center service.
AWS Partners, with this designation, choose the best approach for designing and implementing contact center solutions optimized for cost, security, and scalability. Through Amazon Connect, companies can reduce capital and operational expenses for their contact centers. It allows the contact center to focus on continuous innovation in the contact center instead of operations that require high agent availability.
Achieving the AWS Connect Delivery designation differentiates Quantiphi as the best practitioner with deep experience in implementing AWS Connect.
“Quantiphi is proud to receive the Amazon Connect Service Delivery designation,” said Jim Keller, AWS Global Leader for Quantiphi. “ Quantiphi has invested heavily in building our Contact Center Practice. Our team has assisted multiple customers with setting up AWS contact center solutions to enable greater staff efficiency, scalability, and improved economics. “
AWS enables scalable, flexible, and cost-effective solutions from startups to global enterprises. APN Consulting Partners with extensive experience in delivering specific AWS services are spotted via the AWS Service Delivery Program to support the integration and deployment of these solutions.
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. As an AWS Premier tier partner, Quantiphi’s services include advanced ML/Ai, data analytics, application development, data migration & modernization, and contact center transformation. For more on Quantiphi’s capabilities, visit www.quantiphi.com.