Qollective.CX is a one-stop experience management platform that enables organizations to provide best-in-class AI-powered customer, agent, and employee experiences.
Marlborough, MA – Quantiphi, an AI-first Digital Engineering company, launched the Qollective.CX platform that leverages AI to simplify experience management for enterprise customers.
Quantiphi has had significant successes with Conversational AI, building CX enhancement solutions for all industry verticals, especially Healthcare, Banking & Financial Services, and Public Sector. The company deeply integrates with Google Cloud Contact Center AI in its offerings and received the Google Breakthrough Partner of the Year Award – North America, majorly attributed to Quantiphi’s prowess in CCAI among other specializations.
Organizations worldwide are prioritizing digital transformation in response to the pandemic-altered consumer behavior. Gartner’s 2021 Digital Business Acceleration Survey reports that enhancing customer experiences and improving employee productivity are the top business objectives for enterprises. Organizations are looking for a holistic experience strategy to achieve the aforementioned business goals.
Some of the key operational challenges faced by organizations correspond to:
(1) Poor customer experience due to long wait times in query resolution and multiple transfers between agents
(2) Disproportionate amount of time spent by agents on lower order tasks leading to low job satisfaction and high attrition
(3) Lack of an integrated ecosystem and existence of disparate data sources that negatively impact live agent operations and customer experience
With Qollective.CX, the company aims to offer a single platform play. Qollective.CX can boost the productivity of enterprise contact centers with AI and reduce operating expenses at the same time. The platform comprises six key modules designed to bridge targeted experience modernization gaps that occur at various stages of the ‘enterprise experience’ journey.
“Total Experience strategies can help organizations give a new meaning to customer obsession. We want to build customer-first experiences but innovate holistically, keeping the entire business ecosystem in mind. It is a proactive approach towards breaking down silos at the organization level and letting multiple disciplines act collectively to elevate the experience from inside-out.”– Gaurav Johar, Conversational AI Practice Lead, Quantiphi
With the product launch announcement, the company is also inviting interest from select lighthouse customers. These customers will have the unique opportunity to try the new Conversational AI features that are a part of the Qollective.CX platform and get instant access to out-of-the-box industry-specific virtual agents. They will also receive early-adopter benefits in terms of solution consulting discounts and platform usage credits. Customers interested in reducing their contact center operational costs under the Lighthouse Program can now become an insider by registering their intent for this limited-time offer on the Qollective.CX website.
Quantiphi is an award-winning AI-first digital engineering company driven by the desire to reimagine and realize transformational opportunities at the heart of the business. Quantiphi solves the toughest and most complex business problems by combining deep industry experience, disciplined cloud, and data-engineering practices, and cutting-edge artificial intelligence research to achieve quantifiable business impact at unprecedented speed.