IBA (Intelligent Banking Assistant)

IBA assists customers on retail or consumer banking related queries like account statements, credit cards, recommendations, loans, report or block cards. Best suited for medium – large banks

Banking customer FAQ, service requests management with live agent handoff capabilities
Password reset, Customer account management
OCR capabilities enabled by Doc AI

INAS (Intelligent Insurance Assistant)

INAS assists customers with their insurance plans and policies – from providing existing policy information to taking payment and account information.

Automated application workflows and knowledge bases integration
Real time OCR and docusign integration
Customer account management, Password reset, Product recommendation.

PACE (Public & Citizen Assist)

A citizen assist that guides with information with respect to policies, donations, service requests, report issues and gauge public sentiment with feedback forms

User-friendly access to information across knowledge base
Templatized feedback forms
Send out communications and announcements via outbound reach outs

TAM (Telecom Assistance Manager)

An advanced virtual agents that assists with broadband, mobile plans, upgrade, service requests and drive feedbacks.

Seamless CRM integration
Assistive AI support for Live agent handoff
Measure CSAT scores with feedback templates

EVA (Enterprise Virtual Assistant)

An all in one virtual agent that acts as a companion to employees throughout their lifecycle from onboarding to exit.

Pre-built templates for Incident, Catalog management, Leave application etc
Measure ESAT scores with Feedback templates
Index multiple knowledge base articles across line of business tools