AI in healthcare is revolutionizing the medical industry, and recent technological advances show that the largest impact of AI has been in the healthcare space. According to a PwC report, AI is projected to contribute over $15 trillion to the world economy and the greatest impact of AI will be in the field of healthcare. Conversational AI and AI-driven virtual assistants have become imperative for healthcare providers to transform the patient experience.
Over 60% of patients turn to the internet to acquire further information about symptoms, medication administration, and other treatment options leading them to a vast pool of unregulated information. This is where chatbots step in to boost efficiency and responsiveness of patient care.
With the need for automated and seamless medical assistance growing exponentially every year, the adoption of AI-powered virtual assistants has increased. AI-driven chatbots leverage technologies like Natural Language Processing (NLP), machine learning and deep learning to address the intricacies of both patients and healthcare organizations. Patients, for instance, need their health-related queries answered. Patient-centered virtual assistants enhance clinical outcomes by benefiting both the patient and healthcare organizations.
Virtual assistants enable the seamless automation of most administrative tasks such as registration of new patients and referrals, maintaining and updating patient records, managing appointments, patient follow-ups, staff shifts management, verifying insurance documents and file claims, medical billing, medical record keeping and so much more. Furthermore, integrating intelligent virtual assistants helps healthcare organizations to increase efficiencies and enhance the patient experience.
Intelligent virtual agents are being used to progressively automate mundane administrative tasks. A post-procedure virtual assistant remotely supports a patient post surgery. Patients who go through surgery require constant supervision, and intuitive chatbots can empower physicians to improve the health of patients recovering from surgery in a holistic manner. From patient care and symptom checker to medication, diet, and exercise reminders, post-procedure care chatbots can do almost everything that health staff does with minimal supervision and maximum efficiency.
Let’s look at a few real-world use cases where Quantiphi leveraged chatbots that combine cutting-edge AI to help healthcare organizations deliver better health outcomes.
Vaccine Management Virtual Agent: Quantiphi built a COVID-19 Vaccine Management Virtual Agent using Google Cloud Contact Center AI (CCAI) to support providers’ contact centers in handling the skyrocketing call traffic. The virtual agent was designed to streamline call center operations to handle the overwhelming influx of patient queries expected during vaccine rollout.
The most crucial elements of vaccine distribution are physical administration of the dose, and assessment of adverse reactions. These tasks require critical time and effort from healthcare professionals. The Vaccine Management Virtual Assistant helps solve this dynamic by managing the demand to deliver doses as quickly as possible and reducing the strain on the healthcare professionals. Watch this video to delve deeper into the benefits of the comprehensive COVID-19 Vaccine Management solution using Conversational AI and how it can empower healthcare providers to efficiently manage their immunization program at scale.
Improve Patient Engagement with Post-Procedure Virtual Assistant: Quantiphi developed a post-procedure care virtual assistant that provides digital experiences with a human touch to the patients. The solution is designed to deliver an intuitive UI platform that is effortless to manage and can scale to all population sizes. The solution empowers healthcare institutions with the right tools to offer post-procedure care that goes beyond expectations.
The global healthcare virtual assistant market is expected to grow at a CAGR of 24.7% from 2018 to 2025 to reach $1.7 billion by 2025. The adoption of virtual assistants in healthcare ecosystems has witnessed significant growth over the years due to its capability of taking patient engagement to the next level. The technology is also set to facilitate healthcare organizations to overcome the soaring cost of care.
Quantiphi has been at the forefront of empowering healthcare leaders and organizations with AI-powered intelligent virtual assistants that deliver more frictionless patient experiences with a much-needed human touch. To learn more about Quantiphi’s capabilities, visit www.quantiphi.com or reach out to our experts.