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Conversational AI

Transform Your Customer Service

Leverage Conversational AI to create personalized customer experiences while improving operational efficiencies with minimal investment.

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Our Partners

Quantiphi Advantage

Better

Better

25% more accurate

Faster

Faster

Half the time to deploy

Cheaper

Cheaper

30% lower cost

Our Delivery Accelerators

Design

  • Contact Center Insights
    (Health of Contact Center Operations)
  • Intent Identification
    (Identify user intents from historical logs)
  • Conversation Designer
    (Design and visualize conversation flows)

Develop

  • Question Paraphraser
    (Automatically create variants of a question)
  • FAQ Generator
    (Frame Q&A pairs from KB articles)
  • Solution Testing
    (Conversation Flows, Stress Testing)

Manage

  • Automated Evaluation Engine
    (Adherence of best practices and report generation)
  • Virtual Agent Performance
    (Dashboard for tracking and visualizing KPI metrics)
  • Bot Version Management
    (Restore the required version of the bot)

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Our Conversational AI Solutions Across Industries

  • Banking & Financial Services
  • Education
  • Healthcare & Life Sciences
  • Insurance
  • Manufacturing
  • Media & Entertainment
  • Oil & Gas
  • Public Sector
  • Retail & CPG
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Cognitive Document Processing

Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.

Personal Banking Assistant

Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.

Personal Financial Advisor

Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.

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Academic Advising Assistant

Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.

AI Tutor for Enhanced Learning

Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.

Administration Automation

Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.

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Point-Of-Care for Patients

Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.

Automated Patient Triaging

Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.

Benefit Coverage

Assist insurers to understand the coverage of benefits, remaining deductibles and out-of-pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.

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Low Touch Underwriting

Offer 24/7 assistance throughout the entire underwriting lifecycle, such as when dealing with missing information or incomplete applications.

Insurance 2.0: Reimagining Claims

Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection, as well as Claims Payout with the help of an AI-powered virtual agent.

Onboarding Assistance

Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.

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Improving Sales Outreach

Send notifications about new products, make recommendations, and share promotional offers and incentive programs.

Operational Support

Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory and recommendation products.

Automation of Key Business Processes for Dealers & Distributors

Deploy a virtual agent to automate the entire order fulfillment processes; from supply requests, shipment tracking, invoice status updates, to complaint registration and promotional offers.

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CTR Booster

Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.

Conduct Customer Satisfaction Surveys

Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.

Personalized Updates

Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.

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Intelligent Customer Assistant

Interact with customers throughout a purchasing decision; such as providing relevant product information and suggestions.

Intelligent Employee Assistant

Integrate with backend systems to provide consistent and dynamic responses to Oil & Gas professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.

Additional Support from AI-powered Virtual Agents

Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.

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Help Desk Automation

Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.

Automation for 311 Services

Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.

Self-Service for Citizens

Leverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.

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Order Tracking & Processing

Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.

Customer Support

Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.

Personalized Recommendations & Promotions

Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.

Cognitive Document Processing

Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.

Personal Banking Assistant

Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.

Personal Financial Advisor

Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.

Academic Advising Assistant

Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.

AI Tutor for Enhanced Learning

Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.

Administration Automation

Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.

Point-Of-Care for Patients

Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.

Automated Patient Triaging

Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.

Benefit Coverage

Assist insurers to understand the coverage of benefits, remaining deductibles and out-of-pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.

Low Touch Underwriting

Offer 24/7 assistance throughout the entire underwriting lifecycle, such as when dealing with missing information or incomplete applications.

Insurance 2.0: Reimagining Claims

Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection, as well as Claims Payout with the help of an AI-powered virtual agent.

Onboarding Assistance

Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.

Improving Sales Outreach

Send notifications about new products, make recommendations, and share promotional offers and incentive programs.

Operational Support

Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory and recommendation products.

Automation of Key Business Processes for Dealers & Distributors

Deploy a virtual agent to automate the entire order fulfillment processes; from supply requests, shipment tracking, invoice status updates, to complaint registration and promotional offers.

CTR Booster

Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.

Conduct Customer Satisfaction Surveys

Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.

Personalized Updates

Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.

Intelligent Customer Assistant

Interact with customers throughout a purchasing decision; such as providing relevant product information and suggestions.

Intelligent Employee Assistant

Integrate with backend systems to provide consistent and dynamic responses to Oil & Gas professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.

Additional Support from AI-powered Virtual Agents

Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.

Help Desk Automation

Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.

Automation for 311 Services

Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.

Self-Service for Citizens

Leverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.

Order Tracking & Processing

Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.

Customer Support

Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.

Personalized Recommendations & Promotions

Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.

How we work

Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.

Hack It

Hack It

Prove It

Prove It

Nail It

Nail It

Scale It

Scale It

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Customer Testimonials

Quantiphi was an excellent partner in rapidly deploying a chatbot and virtual agent to the IDES website and call center in response to COVID-19, helping streamline the process of filing for unemployment insurance.

Rex Crossland

Rex Crossland

Chief Operating Officer at Illinois Department of Employment Security

Quantiphi staff were highly organized and solution-focused. Within a few weeks we had a production-ready virtual assistant responding to hundreds of questions every day. Working with Quantiphi was a great experience!

Bill Mackenzie

Bill Mackenzie

Information Technology & Programs Lead at Upper Grand District School Board

Quantiphi was very responsive to all inquiries, expressed its passion for assisting higher education institutions, showed valuable technological expertise, and was extremely flexible in working across time zones to ensure we had on-demand service. I highly recommend partnering with Quantiphi.

Dawn Coder

Dawn Coder

Senior Director, Academic Advising and Student Disability Services at Penn State World Campus

We wanted to implement a chatbot that helps patients in their search for clinical trials offered at our Comprehensive Cancer Center. Quantiphi has been instrumental in deploying our solution. Based on the positive experience we have had working with Quantiphi, we are collaborating on additional projects to enhance our clinical research programs.

Umit Topaloglu Ph.D., FAMIA

Umit Topaloglu Ph.D., FAMIA

Associate Director, Wake Forest Baptist Comprehensive Cancer Center at Wake Forest University School of Medicine

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