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contact-center-transformation - search results
October 4, 2024
As businesses’ priorities evolve rapidly, organizations are increasingly moving away from traditional hiring models —no longer relying only on full-time, in-house teams. Instead, they embrace flexible staffing solutions such as staff augmentation to bolster their...
June 29, 2024
Contact centers experienced a significant boom in the late ’90s and early 2000s, thanks to the advent of internet connectivity and telephones. This evolution enabled 24/7 customer service, giving rise to offshore contact centers that...
