Transform Your Customer Service
Leverage Conversational AI to create personalized customer experiences while improving operational efficiencies with minimal investment.
Trusted Global Partnerships
Customer Success Stories
Voice and Chat Digital Agent Experience for a Telecom Giant
Quantiphi built a sophisticated Dialogflow CX Virtual Agent that addressed the needs of all the departments. The solution capab...
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Contact Center Modernization
Build an Effective Query Response System with a Virtual Agent Solution Quantiphi leveraged Google Cloud’s DialogFlow platform t...
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AI-powered Symptom Checker for EyecareLive
Quantiphi developed an all-in-one chat enabled virtual assistant which not only fulfills the above checklist, but also act as a...
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Summa Health COVID-19 Virtual Assistant
Quantiphi developed an all-in-one chat enabled virtual assistant which sits on the Summa Health home page
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Multilingual Virtual Agent Concierge Service
Quantiphi built an AI-powered multilingual chat-based Virtual Agent solution, providing immediate assistance to residents and r...
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Virtual Agent for Travel and Hospitality
Quantiphi helped one of the largest airlines review their existing virtual agent and devised an optimization strategy to improv...
Learn MoreOur Conversational AI Solutions Across Industries
Banking & Financial Services
Education
Healthcare & Life Sciences
Insurance
Manufacturing
Media & Entertainment
Energy & Utilities
Public Sector
Retail & CPG
Personal Banking Assistant
Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.
Cognitive Document Processing
Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.
Personal Financial Advisor
Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.
AI Tutor for Enhanced Learning
Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.
Administration Automation
Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.
Academic Advising Assistant
Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.
Automated Patient Triaging
Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.
Benefit Coverage
Assist insurers to understand the coverage of benefits, remaining deductibles and out-of-pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.
Point-Of-Care for Patients
Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.
Insurance 2.0: Reimagining Claims
Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection, as well as Claims Payout with the help of an AI-powered virtual agent.
Onboarding Assistance
Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.
Low Touch Underwriting
Offer 24/7 assistance throughout the entire underwriting lifecycle, such as when dealing with missing information or incomplete applications.
Operational Support
Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory and recommendation products.
Automation of Key Business Processes for Dealers & Distributors
Deploy a virtual agent to automate the entire order fulfillment processes; from supply requests, shipment tracking, invoice status updates, to complaint registration and promotional offers.
Improving Sales Outreach
Send notifications about new products, make recommendations, and share promotional offers and incentive programs.
Conduct Customer Satisfaction Surveys
Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.
Personalized Updates
Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.
CTR Booster
Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.
Intelligent Employee Assistant
Integrate with backend systems to provide consistent and dynamic responses to Energy & Utilities professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.
Additional Support from AI-powered Virtual Agents
Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.
Intelligent Customer Assistant
Interact with customers throughout a purchasing decision; such as providing relevant product information and suggestions.
Automation for 311 Services
Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.
Self-Service for Citizens
VLeverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.
Help Desk Automation
Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.
Customer Support
Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.
Personalized Recommendations & Promotions
Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.
Order Tracking & Processing
Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.
Personal Banking Assistant
Handle all frequent user requests around account information, credit/debit cards, and other financial services over telephony, chat, and other popular messaging channels.
Cognitive Document Processing
Automate the classification and extraction of content from thousands of scanned financial documents with an intelligent virtual assistant.
Personal Financial Advisor
Virtual agents to help customers manage their funds by sending out balance notifications, bill reminders, financial planning tips, and suggestions to save money by analyzing their card transactions.
AI Tutor for Enhanced Learning
Enrich students' learning experience with a deep learning-based intelligent tutor that can function across all knowledge domains and degree programs.
Administration Automation
Automate administrative tasks, like collecting and analyzing student feedback and responding to emails, to significantly reduce the time and effort involved.
Academic Advising Assistant
Assist advisors in effectively resolving queries from prospects, existing students, and alumni with an AI-powered virtual agent.
Automated Patient Triaging
Identify symptoms and deliver personalized information while also configuring the virtual agent using Google mapping data so that a patient can geo-locate nearest clinics and testing centers.
Benefit Coverage
Assist insurers to understand the coverage of benefits, remaining deductibles and out-of-pocket maximum on the current plan for themselves or their dependents, and to offer relevant information.
Point-Of-Care for Patients
Simplify routine tasks like appointment scheduling, refilling subscriptions, and clinical trial matching by deploying virtual assistants.
Insurance 2.0: Reimagining Claims
Automate the processes involved in filing Low Touch Claims right from the FNOL (First-Notice-Of-Loss) to Fraud Detection, as well as Claims Payout with the help of an AI-powered virtual agent.
Onboarding Assistance
Automate the entire Quote-To-Cash process; greatly reducing the time needed to onboard new customers and enabling insurers to focus on finding and closing new deals and launching new products.
Low Touch Underwriting
Offer 24/7 assistance throughout the entire underwriting lifecycle, such as when dealing with missing information or incomplete applications.
Operational Support
Provide accurate details related to ideal environmental conditions, key manufacturing metrics, and inventory updates. Virtual agents can help optimize inventory and recommendation products.
Automation of Key Business Processes for Dealers & Distributors
Deploy a virtual agent to automate the entire order fulfillment processes; from supply requests, shipment tracking, invoice status updates, to complaint registration and promotional offers.
Improving Sales Outreach
Send notifications about new products, make recommendations, and share promotional offers and incentive programs.
Conduct Customer Satisfaction Surveys
Create and deploy interactive customer satisfaction surveys that help you measure and improve the customer experience as well as business processes.
Personalized Updates
Deliver personalized updates to users, also record context from past engagements, and send notifications about exclusive content or the latest and most relevant news based on their viewing habits.
CTR Booster
Engage and encourage users to click on landing pages in a way that is far more effective than traditional marketing approaches.
Intelligent Employee Assistant
Integrate with backend systems to provide consistent and dynamic responses to Energy & Utilities professionals. Perform tasks such as calling for help and provide instructions to assist in employee onboarding.
Additional Support from AI-powered Virtual Agents
Leverage voice-enabled virtual agents to assist operators with questions and status reports, instructions while the operators are performing a certain task all with hands-free voice commands.
Intelligent Customer Assistant
Interact with customers throughout a purchasing decision; such as providing relevant product information and suggestions.
Automation for 311 Services
Adapt to the new normal where virtual assistants help users in handling taxation queries, renewing driving licenses, and applying for benefits with seamless handovers to the government officials.
Self-Service for Citizens
VLeverage Conversational AI to provide 24/7 multilingual support with immediate routing; improving constituent outreach, contact center optimization and centralized information for the public.
Help Desk Automation
Enable agents to focus on more complex tasks by automating responses to Authorization & Accessibility, Password Reset, Ticket Prioritization, etc.
Customer Support
Provide 24/7 multilingual support with instant resolution to product/store related queries, customer complaints, and more with an AI-powered virtual agent.
Personalized Recommendations & Promotions
Promote and recommend products based on purchase history in a more trendy and personalized way to make it easier than ever for customers to find and buy your products.
Order Tracking & Processing
Conversational AI allows customers to track their order status, notify when ready to collect, and also provide self-service for curbside pickup.
Conversational AI Capabilities
- AI-Powered Virtual Agent
- Intelligent Agent Assistance
- Insights
Human-Like Interactions
Enhance conversational experiences with intelligent Virtual Agents with the ability to understand and respond.
Seamless Integrations
Fetch relevant data by integrating with your CRMs, CMS, databases and knowledge bases to provide accurate responses.
Deploy Across Multiple Channels
Provide self-service across multiple channels like Telephony, Chat, Voice, Email, SMS and other social media platforms
Provide Real-Time Suggestions
Assist human agents by providing suggestions on the go to handle nuanced conversations.
Infrastructure Integration
Integrate with existing Contact Center Provider or agent desktop to maintain familiar UI for human agents while improving agent productivity.
Contextual Handover
Provide human agents with the conversation that occurred between the user and virtual agent for a seamless transfer.
Perform Sentiment Analysis
Gauge user sentiment during the interactions and identify key triggers to steer conversations during appropriate instances.
Analytics Dashboard
Empower your business and analyze the health of your Contact Center by visualizing a number of KPIs on a centralized dashboard.
Identify Major Call Drivers
Determine the reasons behind your customers contacting you to identify high value interactions.
The Quantiphi Advantage
Better
25% more accurate
Faster
Half the time to deploy
Cheaper
30% lower cost
Our Delivery Accelerators
Design
- Contact Center Insights (Health of Contact Center Operations)
- Intent Identification (Identify user intents from historical logs)
- Conversation Designer (Design and visualize conversation flows)
Develop
- Question Paraphraser (Automatically create variants of a question)
- FAQ Generator (Frame Q&A pairs from KB articles)
- Solution Testing (Conversation Flows, Stress Testing)
Manage
- Automated Evaluation Engine (Adherence of best practices and report generation)
- Virtual Agent Performance (Dashboard for tracking and visualizing KPI metrics)
- Bot Version Management (Restore the required version of the bot)
Resources
Videos
Blogs
How we work
Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.
Hack It
Prove It
Nail It
Scale It
Testimonials
Chief Technology Officer (CTO) at Byzzer
Quantiphi was a lifeline for NielsenIQ’s Byzzer platform. The Byzzer team was tasked with launching a new product into market within a five month time period that included ingesting multiple terrabytes of data, transformatio...Read more
Manager of Data Analytics at Berkshire Hathaway Homestate Companies
I want to thank the Quantiphi team for the continued assistance and support on the Cloud Data Program. Your technical acumen, experience, and ability to quickly pivot and deliver on time in a challenging environment are greatly ap...Read more
Co-Founder & CPO at Apollo Program
Quantiphi is first-in-class when it comes to understanding and managing big data analytics. They were integral in helping us develop a platform that processes our multiple data feeds efficiently and at minimal costs as well as exc...Read more
Director of Data Management at ProSight Specialty Insurance
Our experience with Quantiphi employees has been stellar and getting better with every passing day. They have a great pool of talented individuals and an excellent internal training program. Apart from delivering several noteworth...Read more
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