Transform Your
Customer Service
Leverage Conversational AI to create personalized customer experiences while improving operational efficiencies with minimal investment.
Trusted Global Partnerships
Conversational AI Capabilities
- AI-Powered Virtual Agent
- Intelligent Agent Assistance
- Insights
Human-Like Interactions
Enhance conversational experiences with intelligent Virtual Agents with the ability to understand and respond.
Seamless Integrations
Fetch relevant data by integrating with your CRMs, CMS, databases and knowledge bases to provide accurate responses.
Deploy Across Multiple Channels
Provide self-service across multiple channels like Telephony, Chat, Voice, Email, SMS and other social media platforms.
Provide Real-Time Suggestions
Assist human agents by providing suggestions on the go to handle nuanced conversations.
Infrastructure Integration
Integrate with existing Contact Center Provider or agent desktop to maintain familiar UI for human agents while improving agent productivity.
Contextual Handover
Provide human agents with the conversation that occurred between the user and virtual agent for a seamless transfer.
Perform Sentiment Analysis
Gauge user sentiment during the interactions and identify key triggers to steer conversations during appropriate instances.
Analytics Dashboard
Empower your business and analyze the health of your Contact Center by visualizing a number of KPIs on a centralized dashboard.
Identify Major Call Drivers
Determine the reasons behind your customers contacting you to identify high value interactions.
Our Delivery Accelerators
Design
- Contact Center Insights
(Health of Contact Center Operations) - Intent Identification
(Identify user intents from historical logs) - Conversation Designer
(Design and visualize conversation flows)
Develop
- Question Paraphraser
(Automatically create variants of a question) - FAQ Generator
(Frame Q&A pairs from KB articles) - Solution Testing
(Conversation Flows, Stress Testing)
Manage
- Automated Evaluation Engine
(Adherence of best practices and report generation) - Virtual Agent Performance
(Dashboard for tracking and visualizing KPI metrics) - Bot Version Management
(Restore the required version of the bot)
The Quantiphi Advantage
Better
25% more accurate
Faster
Half the time to deploy
Cheaper
30% lower cost
