Public Sector

Enable Connectivity and Enhance Citizen Experiences

Overview

Access cloud-based computing, storage, machine learning and analytics to modernize legacy systems, secure critical information, improve public service delivery, create citizen-centric experiences, and generate innovative data insights.

Public Sector Value Chain

Connected Services

Leverage connectivity and data-driven intelligence to empower citizens and deliver human-centric value

Connected Citizens

Connect citizens and city administration to improve quality of life and enhance citizen experiences

Connected Ecosystem

Ensure cybersecurity and improve border security with interpersonal networks and AI techniques

Key Offerings

Better engage citizens and improve workflows by connecting systems, providing rich analytical insights, and streamlining operational efficiencies.

Contact Center AI

Improve constituent outreach, contact center optimization and centralized information for the public with 24/7 multilingual support from chatbots, voicebots, and virtual agents.

Big Data Solutions

Invest in smart data lakes and data warehousing modernization for secure data management, distributed access control, and strong foundation for AI and Machine Learning.

Back Office Automation

Extract, process, and classify data through AI-powered digitized documentation, invoice processing and identity verification to increase processing speed and volume, reduce manual effort, and improve accuracy, governance and compliance.

Video Recognition Intelligence

Recognize and track an object or a person, detect theft, automate processes, and predict maintenance needs in real-time with AI-based computer vision technology.

Cyber Security

Combat cyber threats through fraud detection, secure operations planning, and risk management in order to secure resources and protect sensitive data and applications automatically from theft and damage.

Healthcare

Enhance the patient care experience and optimize operations for cost efficiency with population health analysis, data-driven diagnosis, capacity planning and personnel management, and claims processing.

Core Technologies

Deep Learning
Statistical Machine Learning
Data Solutions

Computer Vision

Detect objects of interest at world-class accuracy levels

Natural Language Processing

Understand documents, create auto-response systems

Speech Recognition

Perform at near-human levels in speech emotion detection & other tasks

Conversational AI

Offer superior customer experience through natural human-like conversations

Predictive Analtyics

Identify and predict high-risk scenarios at unprecedented speed

Recommendation Engine

Provide hyper-personalized suggestions for stakeholders

Forecasting

Make informed decisions and accurately estimate business metrics

Big Data

Build the modern data platform to unlock the potential of data assets

Platform Engineering

Accelerate deployment, improve security and infrastructure utilization

Business Intelligence

Facilitate data-driven decision making across the organization

Insights

Blog

Transforming Customer Service with Contact Center AI

Conversational AI | Public Sector

“25% of all customer service operations will use Virtual Customer Assistants by 2020, up from less than 2% in 2017” – Gartner…

Blog

Why AI will power the next wave of…

AI & ML | Public Sector

Hear how Quantiphi leverages tools like Dialogflow and Google Cloud Natural Language API to build Contact Center AI solutions; helping…

Customer Success Stories

Multilingual Virtual Agent for Housing Application Queries

Quantiphi built a telephony-based virtual agent to resolve housing application status queries in both English and Spanish for a U.S. government Housing Authority.

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Rapid Response Virtual Agent for Citizens’ Unemployment Claims

Illinois Department of Employment Security

Rapid Response Virtual Agent for Citizens’ Unemployment Claims

Quantiphi built an AI-powered virtual agent that resolved 3.2 million queries related to COVID-19 pandemic assistance

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Document Classification & Entity Extraction

A leading federal national mortgage association automates the document extraction and classification process with Quantiphi's document AI expertise

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Speech-to-Text Conversion & Threat Detection

Explore how Quantiphi helped a federal agency increase safety measures in prisons by leveraging AI

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AI-Enabled Monitoring System for Railways

Explore how Quantiphi is helping the freight transportation industry transform into a more efficient, greener, and safer operation through large-scale computer vision systems.

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How we work

Our highly collaborative engagement journey means you benefit from faster adoption and accelerated speed to market.

Hack It

Prove It

Nail It

Scale It

Customer Testimonials

In partnership with Google AI, Quantiphi and Carahsoft, we’ve developed a 24/7 service on the Illinois Department of Employment Security (IDES) website to provide immediate assistance to filers with their FAQs. The virtual agent handled 3.2 million inquiries in its first two weeks online.

J.B. Pritzker

Governor, State of Illinois

Quantiphi was an excellent partner in rapidly deploying a chatbot and virtual agent to the IDES website and call center in response to COVID-19, helping streamline the process of filing for unemployment insurance.

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Public Sector

Enable Connectivity and Enhance Citizen Experiences

Overview

Public Sector Value Chain

Connected Services

Connected Citizens

Connected Ecosystem