Business Impacts
Reduced SOP creation time by 70%
Minimized reliance on third-party tools
Cut training costs and time-to-productivity by ~30%
Customer Key Facts
- Country : United States
- Industry : Software
Problem Context
The client is a leading SaaS platform provider that empowers manufacturers to boost efficiency by digitizing and streamlining operational processes. The platform facilitates collaboration across teams and simplifies the development and management of Standard Operating Procedures (SOP), empowering frontline manufacturing workers.
While the SaaS platform excels at simplifying knowledge dissemination, the organization faced challenges with using third-party tools for automating SOP creation, raising data privacy and security concerns. Additionally, the inability to customize the solution to meet specific customer needs led to a demand for a tailored solution that could automate transcription and summarization—delivering precise video transcriptions to generate detailed work instruction guides.
By partnering with Quantiphi and AWS, the customer wanted to build a powerful in-house solution to enhance their platform’s capabilities while ensuring security and scalability.
Challenges
- Reliance on third-party tools for transcription and summarization, introducing security vulnerabilities and operational efficiencies
- Inaccuracies in transcription and summarization, undermining the consistency and reliability of SOP quality
- Fragmented knowledge sources (videos, PDFs, CSVs) complicated the integration of sources into a seamless, cohesive SOP creation platform
Technologies Used
Amazon Bedrock
Amazon Transcribe
Amazon Elemental MediaConvert
Amazon DynamoDB
Amazon S3
Amazon Lambda
Amazon CloudFormation
Amazon Cloudwatch
Solution
Leveraging our deep expertise in AWS and generative AI, Quantiphi collaborated with the customer to develop a cutting-edge SOP creation solution natively on AWS. By leveraging Anthropic Claude V3, the solution enables seamless conversion of instructional videos into comprehensive guides, minimizing the reliance on open-source tools such as ChatGPT. This GenAI-powered solution empowers the Client’s customer to create and update hundreds of SOPs by combining video content with structured and unstructured knowledge sources, such as CSVs and PDFs.
Results
-
Streamlined Knowledge Transfer:
Delivered consistent and precise transcription and summarization of instructional videos, ensuring standardized and reliable knowledge sharing across teams -
Increased Data Security:
Reduced reliance on third-party tools, significantly mitigating data security risks while keeping critical information protected -
Optimized SOP Management:
Improved efficiency and accuracy in creating and managing Standard Operating Procedure (SOP) documents for streamlined manufacturing operations.
