Modernizing Contact Centers with Data and AI
Quantiphi transforms contact centers using GenAI and data insights. From setting up Amazon Connect to integrating text and speech bots, we enhance your customer experience. We leverage advanced analytics and reporting tools like QuickSight and Tableau for real-time and post-call insights. Prioritizing customer and agent experience, we lead innovations in the agent assist domain.
Contact Center Transformation Suite
Transform Contact Centers with Amazon Connect
Implement an easy-to-use omnichannel cloud-based IVR with pay-as-you-go pricing, advanced features, customizations, and third-party integrations
Text and Speech IVA for Customer Service
Provide 24/7 GenAI-powered conversational self-service, with seamless handoffs to live agents
Customer Success Stories
Trimac Transportation: Enterprise IVR Modernization on Amazon Connect
Quantiphi built an IVR solution on Amazon Connect with defined contact flows and integrations with API endpoints Of Trimac's Da...
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CCAI Implementation for a Grocery and Pharmacy Retailer
The Quantiphi team developed a 24/7 chat-enabled virtual agent on the Google Business Messages platform with a conversational c...
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Real-Time Call Center Analytics
Explore how Quantiphi helped a US-based healthcare navigation company create a seamless contact center experience with real-tim...
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Schedule Management Application Chatbot
Quantiphi partnered with ADHD America to help the estimated seven million children in America with ADHD conditions achieve grea...
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Quantiphi’s Offering
Half a day discovery workshop to
Assess current contact center challenges
Define future goals
Tailor Quantiphi's AWS solutions to resolve issues
Review solution approach with actionable steps
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