Solution

Built an IVR Solution on Amazon Connect

Quantiphi built an IVR solution on Amazon Connect with defined contact flows and integrations with API endpoints Of Trimac’s Database. The solution provides multi-channel support, including voice and SMS channel offerings for their customers. It also helps our dispatchers by proactively reaching out to customers requesting reminders to update their most current readings. Quantiphi also assisted Trimac in implementing infrastructure CI/CD pipelines and manual testing of the IVR solution.

Results

The IVR solution is enabling :

24X7 access to gas stations for updating and reviewing fuel inventory details across multiple channels
Automated user validation through integration with customer record database
New SMS channel offering instant communication and flexibility for customers to update fuel inventory details
In-built logging mechanism to capture caller details and conversation records
Delivering automation by reaching out to customers to update their readings

“Quantiphi excelled in understanding our environment, swiftly adapting, and conducting thorough business analysis. Their team quickly grasped the legacy codebase and proposed a solution aligned with Trimac’s architecture guidelines. We relied on their communication skills, transparency regarding risks, and ability to empathize with our business challenges while considering technical limitations, making them an outstanding partner to collaborate with.”
Mohamed Harshad Haroon, Director Digital Transformation, Trimac Transportation