Car IQ
Unleashing Operational Efficiency at Car IQ with Google Cloud LLM-driven Intelligent AI Assistant
Business Impacts
Enhanced Efficiency: GenAI Assistant streamlines CarIQ's operations, saving time and resources for increased productivity
Knowledge Compliance: The RAG framework ensures accurate policy information, promoting accessibility and strict adherence to company policies for Car IQ
Customer Key Facts
- Country : USA
- Industry : Fintech
- Website : www.cariqpay.com
Problem Context
Car IQ, a fintech startup, specializes in streamlining cardless transactions at fuel stations for drivers associated with fleet management companies.
Car IQ’s product team expressed a keen interest in exploring Google Cloud’s Generative AI capabilities for the purpose of crafting an Intelligent chatbot. The primary objective was to enable the chatbot to effectively query an internal knowledge base.
Challenges
- Diverse data sources with varying formats, including pdf, ppt, docs, posed a challenge in extracting accurate and meaningful information
- Significant experimentation was undertaken to determine the optimal hyperparameter configurations for the Language Model (LLM) to effectively handle the Car IQ dataset
- The absence of a test dataset, coupled with the subjective nature of LLM-generated answers, made result evaluation challenging
Technologies Used
Vertex AI Workbench
Firestore
Google Cloud Storage
Cloud Run
Artifact Registry
Vertex Model Garden
Cloud Build
Load Balancer
GCP IAM
VPC
Vertex AI Pipelines
Solution
- Quantiphi delivered a fully operational chatbot, leveraging Car IQ's knowledge base - facilitating the retrieval of answers to user queries
- A UI with feedback feature was seamlessly integrated into the chatbot, empowering Car IQ to provide input on the chatbot's responses
- These feedback entries were automatically stored in a database, contributing to ongoing enhancements in solution performance
- The solution's automation was achieved through Vertex AI pipelines, allowing the Car IQ team to efficiently update the knowledge base in under 10 minutes by creating a new pipeline run, ensuring swift and effective knowledge base updates
Results
Car IQ benefited from the creation of a reliable chatbot UI using Google Cloud LLM models, facilitating seamless access to answers from their internal knowledge base
"Car IQ benefited a lot from Quantiphi's expertise in delivering Gen AI and Predictive Analytics solutions. They helped accelerate our timelines to market and understand industry best practices. The Quantiphi team was highly proficient, flexible and professional which made working with them a seamless experience for us."
Khalid El-Awady, Chief Product Officer, Car IQ
