Solution

Quantiphi delivered a fully operational chatbot, leveraging Car IQ’s knowledge base – facilitating the retrieval of answers to user queries
A UI with feedback feature was seamlessly integrated into the chatbot, empowering Car IQ to provide input on the chatbot’s responses
These feedback entries were automatically stored in a database, contributing to ongoing enhancements in solution performance
The solution’s automation was achieved through Vertex AI pipelines, allowing the Car IQ team to efficiently update the knowledge base in under 10 minutes by creating a new pipeline run, ensuring swift and effective knowledge base updates

Results

Car IQ benefited from the creation of a reliable chatbot UI using Google Cloud LLM models, facilitating seamless access to answers from their internal knowledge base

“Car IQ benefited a lot from Quantiphi’s expertise in delivering Gen AI and Predictive Analytics solutions. They helped accelerate our timelines to market and understand industry best practices. The Quantiphi team was highly proficient, flexible and professional which made working with them a seamless experience for us.”
Khalid El-Awady, Chief Product Officer, Car IQ