Need A New Search?

Quantiphi developed a virtual agent to handle a broader range of customer queries, thereby reducing call deflection

In the current business landscape, the need to bridge business gaps with automation is innate. According to venturebeat, in the contact center market, “conversational solutions can reduce customer service costs by up to 30%”. Alongside...

MARLBOROUGH, MA: Quantiphi has recently announced that it has achieved the Google Cloud Contact Center AI Specialization (CCAI). This comes after it was named a launch partner for the CCAI Platform, validating Quantiphi’s expertise in...

The Quantiphi team developed a 24/7 chat-enabled virtual agent on the Google Business Messages platform with a conversational commerce journey using Dialogflow

Have you conversed with a virtual agent but were unable to get the information you really required? We all have. This often leads to a sub-par customer experience and the need for human intervention. Bridging...

Contact centers are constantly evolving with the shift in consumer expectations and behavior. The pandemic has expedited the contact center modernization process for organizations due to an unprecedented surge in call volumes across different industries...

In the current business landscape, contact centers play a pivotal role. Forming a bridge between the customer and the organization enables the organization to stay connected with their customers, formulate insights on consumer behavior, and...

MARLBOROUGH, MASS. — Quantiphi, an AI-first digital engineering company, today announced a multi-year strategic partnership with Google Cloud to advance enterprise adoption of generative AI and expand its product, engineering and go-to-market resources to address...

The Medicaid program has long been a lifeline for millions of Americans, ensuring that those in need have access to essential healthcare services. However, the COVID-19 pandemic exposed significant challenges within the system, particularly related...