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“25% of all customer service operations will use Virtual Customer Assistants by 2020, up from less than 2% in 2017” – Gartner Call centers have long been an integral part of the customer service experience with offerings...

Executive Summary Apollo Program has helped businesses personalize their customer messaging with an AI-based hyper-personalized marketing platform developed on AWS. Through the marketing platform, businesses can ideate, plan and execute integrated marketing campaigns to attract...

Quantiphi has been working with the DFL to manage six decades of archive video, but the AI-powered solution offers possibilities across all types of sports content

  Key Takeaways : The rapid advancement of machine learning has brought the concept of biases and fairness in AI to the forefront of discussions. This surge in interest has been driven by chatter about...

The development and adoption of new technological applications require careful planning and meticulous execution. In order to prove the feasibility of such new technology, service, or ideas to stakeholders, Proofs-of-Concepts (PoCs) are an important exercise...

The COVID-19 pandemic, caused by the SARS-CoV-2 virus, became an unprecedented global health crisis with the virus going through a series of mutations and resulting in a variety of new effects and symptoms for its...

For organizations today, a data-driven culture is essential to navigate unpredictable times as competitive, economic and labor pressure mount. Despite the turbulent times, those organizations that invest and take the right steps are more likely...

In recent years, Google Cloud services have made giant strides to equip data scientists and AI researchers with easy-to-use and accessible tools. Introducing products such as TensorFlow, Google Colab, Cloud AI, Cloud AutoML, and BigQueryML...

Customer service organizations are in the midst of a significant transition, as seen by the evolution of call centers into contact centers and further into customer experience centers. In the years prior to the advent...

MARLBOROUGH, Mass. — Quantiphi, an AI-first digital engineering company, has been recognized as the 2021 Breakthrough Partner of the Year – North America by Google Cloud. Quantiphi has received this honor for its excellence and...