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Employee Assistance Voice/Chatbot

Energy
case study

Business Impacts

Reduced Response Time

Increased Operational Efficiency

Customer Key Facts

  • Location : North America
  • Industry : Energy

Problem Context

The client is one of the largest electric power holding companies in the United States, providing electricity to 7.7 million retail customers in six states, and a Fortune 250 company traded on the New York Stock Exchange. They wanted to partner with a vendor who can provide a chat/voice bot, capable of navigating multiple third-party applications in its environment and notifying employees if they are registered on these applications, password expiry, and detecting account lockouts. They wanted a solution that can reset passwords and handle generic queries as per the flow decided.

Challenges

 

  • Requires integration with more than 10 applications
  • CloudFormation template was not present to support Lex

Technologies

AWS Lex

AWS Lex

DynamoDB

DynamoDB

AWS Lambda

AWS Lambda

Amazon S3

Amazon S3

AWS Cloudwatch

AWS Cloudwatch

AWS Comprehend

AWS Comprehend

Solution

Quantiphi developed a bot solution that is readily available 24*7, allowing the client to analyze the type of challenges its employees are facing at an organization/ departmental/ location level in a cost-efficient manner.

Results

  • Automation of password management
  • Reduced time & effort

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