Employee Assistance Voice/Chatbot
EnergyBusiness Impacts
Reduced Response Time
Increased Operational Efficiency
Customer Key Facts
- Location : North America
- Industry : Energy
Problem Context
The client is one of the largest electric power holding companies in the United States, providing electricity to 7.7 million retail customers in six states, and a Fortune 250 company traded on the New York Stock Exchange. They wanted to partner with a vendor who can provide a chat/voice bot, capable of navigating multiple third-party applications in its environment and notifying employees if they are registered on these applications, password expiry, and detecting account lockouts. They wanted a solution that can reset passwords and handle generic queries as per the flow decided.
Challenges
- Requires integration with more than 10 applications
- CloudFormation template was not present to support Lex
Technologies
AWS Lex
DynamoDB
AWS Lambda
Amazon S3
AWS Cloudwatch
AWS Comprehend
Solution
Quantiphi developed a bot solution that is readily available 24*7, allowing the client to analyze the type of challenges its employees are facing at an organization/ departmental/ location level in a cost-efficient manner.
Results
- Automation of password management
- Reduced time & effort
