Next-Gen Customer Experience
Modernize your contact center with Quantiphi’s implementation of Next-Gen Customer Experience. Deliver faster, smarter, and more personalized support across every touchpoint—while driving measurable ROI.
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Accelerators
Quantiphi: Leading the Next-Gen CX Revolution
Next-Generation Agents/CX Agent Studio
Reimagine CX with AI-powered autonomous and assistive agents engineered on Gemini Enterprise. Leveraging real-time reasoning and secure data grounding, we deliver human-like interactions across sales and support to drive faster resolutions and measurable ROI.
Conversational Agents
Launch powerful self-service experiences with AI agents built on Gemini. From no-code design to emotion-aware, multimodal bots—Quantiphi accelerates time to value with grounded, enterprise-ready virtual agents.
Agent Assist
Give your teams the edge with real-time AI copilots. From smart replies to AI coaching and live translation, we help boost agent productivity and reduce burnout through seamless CRM and workflow integration.
CX Insights
Quantiphi enables continuous improvement by turning every interaction into insight. Track KPIs, uncover call drivers, and monitor compliance with automated conversation analysis powered by GenAI.
CCaaS Modernization
Transform your contact center with a secure, cloud-native foundation. Quantiphi sets up scalable, AI-embedded contact centers that are tailored to your needs—integrated, omnichannel, and future-proof.
Omnichannel Engagement
Deliver frictionless support across voice, chat, email, and more. Our solutions enable blended, multimodal journeys—ensuring context follows the customer, not the channel.
Workflow Automation
Automate the mundane. From rule-based triggers to context-aware GenAI workflows, we help you eliminate repetitive tasks and orchestrate intelligent customer journeys.
Ecosystem Integration & Services
We don’t just deploy—we optimize. Quantiphi’s professional services and ecosystem integrations ensure Next-Gen CX works seamlessly with your CRM, WEM, and existing infrastructure for maximum ROI.
Learn how Quantiphi and Google Cloud help enterprises engineer AI-native transformation at scale.
What Sets Us Apart
17x
Google Cloud Award Winner
2900+
Certifications
450+
Conversational AI Professionals
Deliver Measurable Impact with Next-Gen CX
Reduce contact center OpEx by 40% and boost self-service capabilities by 50%. Leverage Agentic AI and Gemini Enterprise to transform your support into a competitive advantage.
Next-Gen CX: Frequently Asked Questions
Next-Gen CX redefines efficiency with Agentic AI that goes beyond traditional automation to enable autonomous and assistive, end-to-end problem resolution. By grounding AI in real-time enterprise data and integrating with core systems across voice and digital channels, it reduces operational costs by 40% while delivering faster, more personalized customer experiences.
Traditional cloud platforms often "bolt on" AI as an extra layer. An AI-Native foundation means intelligence is woven into the architecture. This allows for lower latency (under 800ms for voice), multimodal capabilities (processing images and video in real-time), and a seamless flow of context across every customer touchpoint.
The solution is built on Gemini Enterprise for CX. It includes:
- Next-Generation Agents/CX Agent Studio: AI-powered agents that orchestrate workflows and deliver secure, enterprise-grounded customer experiences.
- Conversational Agents: Multimodal AI for self-service.
- Agent Assist: Real-time coaching and "whisper" guidance for human teams.
- CX Insights: Advanced sentiment and trend analysis.
- Google Cloud CCaaS: A secure, scalable infrastructure for global operations.
Security is foundational to our AI-Native approach. All interactions are protected by Google Cloud’s multi-layered security. Your data remains in your private tenant and is never used to train public models. We ensure full compliance with global standards, including HIPAA, GDPR, and SOC2, while providing built-in AI observability for total transparency.
As a Diamond Google Cloud partner, Quantiphi doesn’t just deploy technology; we engineer outcomes. We help enterprises transition from experimental AI to production-scale execution. Our team provides the strategic roadmap, integration expertise, and custom model tuning required to turn Next-Gen CX into a competitive advantage.
Our approach is Outcome-Driven. We utilize proprietary accelerators like Codeaira to speed up migrations and the CX Agent Studio to build sophisticated agents in weeks, not months. We focus on "Total Experience," ensuring that both the customer journey and the human agent experience are optimized for maximum ROI.
With 17 Google Cloud Partner Awards and deep specializations in AI and Machine Learning, Quantiphi is uniquely positioned to handle the complexity of Next-Gen CX. Our proximity to Google’s engineering teams means our clients get early access to features like multimodal streaming and advanced Gemini reasoning capabilities before they hit the general market.
Next-Gen CX is not a "one-and-done" implementation. Quantiphi provides continuous optimization through CX Insights, identifying new automation opportunities and refining agent performance. We stay at the forefront of the AI-Native landscape, ensuring your contact center evolves as new Gemini models and agentic capabilities emerge.
