AI-powered Cloud IVR using Amazon ConnectQuantiphi's Amazon Connect-based solutions assist organizations in establishing an easy-to-use cloud-based omnichannel contact center. Quantiphi's custom developed unified agent desktop solution seamlessly integrates with AWS connect for enhanced customer experience. The solution provides 24-hour customer support to deliver scalable customer service across multiple channels. Its IVR capabilities resolve queries faster and connect to live agents when required.
Support conversations through Calls, SMS, Web, Instant Messaging, and Social Media platforms
Understand customer needs and provide superior experience by integrating with CRMs and knowledge base
Real-time assistance using ML capabilities to reduce customer query resolution time and improved agent productivity
Route live calls to SMEs when necessary
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